Shipping Info

Shipping Information - Designs On Me

Thank you for choosing Designs On Me for your phone case and accessory needs. We aim to make your shopping experience as seamless as possible. Below is our shipping information to guide you through the process:

  1. Processing Time:

    • All orders are processed within 1-2 business days (excluding weekends and holidays).
    • Please note that processing may take longer during peak seasons or promotional periods.

  2. Shipping Rates:

    • We offer standard shipping with rates calculated at checkout based on your location.
    • Keep an eye out for promotions or free shipping offers that may be available during certain periods.

  3. Shipping Methods:

    • We use reputable carriers to ensure the safe and timely delivery of your order.
    • Available shipping methods will be displayed at checkout for you to choose from.

  4. Estimated Delivery Time:

    • Standard Shipping: 5-7 business days within the continental U.S.
    • International Shipping: Delivery times vary depending on the destination.
      • Europe: 6–8 business days
      • Australia: 2–14 business days

  5. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with a tracking number.
    • Use the provided tracking number to monitor the status and estimated delivery date of your package.

  6. International Shipping:

    • We offer international shipping to select countries.
    • Customs and import duties may apply and are the responsibility of the customer.
      • An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

  7. Order Changes:

    • Please double-check your shipping address at checkout. Once an order is processed, we cannot modify the shipping address.
    • If you need assistance, contact our customer support team as soon as possible.

  8. Lost or Stolen Packages:

    • Designs On Me is not responsible for lost or stolen packages. Please ensure someone is available to receive the delivery or provide a secure shipping address.
    • My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following:
      • Check your shipping confirmation email for any mistakes in the delivery address.
      • Ask your local post office if they have your package.
      • Stop by your neighbours in case the courier left the package with them.
      • If the shipping address was correct, and the package wasn't left at the post office or at your neighbours, get in touch with us at [support@designsonme.com] with your order number.

If you have any further questions or concerns regarding shipping, feel free to reach out to our customer support team at [support@designsonme.com]. Thank you for choosing Designs On Me